# Tidio vs Zendesk — Fit & Features

Canonical: https://trutool.co/compare/tidio-vs-zendesk
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Tidio and Zendesk by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Tidio
Customer chat and support automation.
Best fit: Customer support and service teams considering Tidio for this job: Customer chat and support automation.
- Customer chat and support automation
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.tidio.com
- [Read Tidio profile](https://trutool.co/tools/tidio): Read Tidio profile

### Zendesk
Support tickets and customer service.
Best fit: Customer support and service teams considering Zendesk for this job: Support tickets and customer service.
- Support tickets and customer service
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.zendesk.com
- [Read Zendesk profile](https://trutool.co/tools/zendesk): Read Zendesk profile