# Help Scout vs Zendesk — Fit & Features

Canonical: https://trutool.co/compare/help-scout-vs-zendesk
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Help Scout and Zendesk by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Help Scout
Shared inbox and customer support.
Best fit: Customer support and service teams considering Help Scout for this job: Shared inbox and customer support.
- Shared inbox and customer support
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.helpscout.com
- [Read Help Scout profile](https://trutool.co/tools/help-scout): Read Help Scout profile

### Zendesk
Support tickets and customer service.
Best fit: Customer support and service teams considering Zendesk for this job: Support tickets and customer service.
- Support tickets and customer service
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.zendesk.com
- [Read Zendesk profile](https://trutool.co/tools/zendesk): Read Zendesk profile