# Gorgias vs Help Scout — Fit & Features

Canonical: https://trutool.co/compare/gorgias-vs-help-scout
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Gorgias and Help Scout by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Gorgias
Customer support for ecommerce.
Best fit: Customer support and service teams considering Gorgias for this job: Customer support for ecommerce.
- Customer support for ecommerce
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.gorgias.com
- [Read Gorgias profile](https://trutool.co/tools/gorgias): Read Gorgias profile

### Help Scout
Shared inbox and customer support.
Best fit: Customer support and service teams considering Help Scout for this job: Shared inbox and customer support.
- Shared inbox and customer support
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.helpscout.com
- [Read Help Scout profile](https://trutool.co/tools/help-scout): Read Help Scout profile