# Gladly vs Help Scout — Fit & Features

Canonical: https://trutool.co/compare/gladly-vs-help-scout
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Gladly and Help Scout by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Gladly
Customer service and conversation management.
Best fit: Customer support and service teams considering Gladly for this job: Customer service and conversation management.
- Customer service and conversation management
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.gladly.com
- [Read Gladly profile](https://trutool.co/tools/gladly): Read Gladly profile

### Help Scout
Shared inbox and customer support.
Best fit: Customer support and service teams considering Help Scout for this job: Shared inbox and customer support.
- Shared inbox and customer support
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.helpscout.com
- [Read Help Scout profile](https://trutool.co/tools/help-scout): Read Help Scout profile