# Freshdesk vs MantisBT — Fit & Features

Canonical: https://trutool.co/compare/freshdesk-vs-mantisbt
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Freshdesk and MantisBT by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Freshdesk
Customer support and ticket management.
Best fit: Customer support and service teams considering Freshdesk for this job: Customer support and ticket management.
- Customer support and ticket management
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.freshworks.com/freshdesk
- [Read Freshdesk profile](https://trutool.co/tools/freshdesk): Read Freshdesk profile

### MantisBT
MantisBT is a popular free web-based bug tracking system. It is written in PHP works with MySQL, MS SQL, and PostgreSQL databases. MantisBT has been installed on Windows, Linux, Mac OS, OS/2, and others. It is released under the terms of the.
Best fit: People and teams evaluating customer support & success for a specific workflow.
- Data workflows
Before you choose: Test a representative task, inspect outputs, and confirm integrations, permissions, data handling, licensing, and current costs.
Pricing: https://mantisbt.org
- [Read MantisBT profile](https://trutool.co/tools/mantisbt): Read MantisBT profile