# Frappe Helpdesk vs Rustrak — Fit & Features

Canonical: https://trutool.co/compare/frappe-helpdesk-vs-rustrak
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Frappe Helpdesk and Rustrak by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Frappe Helpdesk
Streamline customer service with Frappe Helpdesk, the open-source support ticketing software designed to simplify support and boost efficiency. Manage tickets, track issues, and enhance customer satisfaction ly.
Best fit: People and teams evaluating customer support & success for a specific workflow.
- Core product workflow
Before you choose: Test a representative task, inspect outputs, and confirm integrations, permissions, data handling, licensing, and current costs.
Pricing: https://frappe.io/helpdesk/pricing
- [Read Frappe Helpdesk profile](https://trutool.co/tools/frappe-helpdesk): Read Frappe Helpdesk profile

### Rustrak
Self-hosted, Sentry-compatible error tracking. Point any official Sentry SDK at a binary you run yourself. Open source under GPL-3.0, in under 100MB of RAM.
Best fit: People and teams evaluating customer support & success for a specific workflow.
- Core product workflow
Before you choose: Test a representative task, inspect outputs, and confirm integrations, permissions, data handling, licensing, and current costs.
Pricing: https://rustrak.github.io/rustrak/
- [Read Rustrak profile](https://trutool.co/tools/rustrak): Read Rustrak profile