# Frappe Helpdesk vs LiveChat — Fit & Features

Canonical: https://trutool.co/compare/frappe-helpdesk-vs-livechat
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Frappe Helpdesk and LiveChat by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Frappe Helpdesk
Streamline customer service with Frappe Helpdesk, the open-source support ticketing software designed to simplify support and boost efficiency. Manage tickets, track issues, and enhance customer satisfaction ly.
Best fit: People and teams evaluating customer support & success for a specific workflow.
- Core product workflow
Before you choose: Test a representative task, inspect outputs, and confirm integrations, permissions, data handling, licensing, and current costs.
Pricing: https://frappe.io/helpdesk/pricing
- [Read Frappe Helpdesk profile](https://trutool.co/tools/frappe-helpdesk): Read Frappe Helpdesk profile

### LiveChat
Website customer chat and support.
Best fit: Customer support and service teams considering LiveChat for this job: Website customer chat and support.
- Website customer chat and support
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.livechat.com
- [Read LiveChat profile](https://trutool.co/tools/livechat): Read LiveChat profile