# Decagon vs Twig — Fit & Features

Canonical: https://trutool.co/compare/decagon-vs-twig
Author: Snehil (https://trutool.co/authors/snehil)

Compare Decagon and Twig by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Decagon
AI agents for customer support and service operations.
Best fit: Sales and support teams evaluating assisted customer workflows.
- AI agents for customer support and service operations
Before you choose: Test handoffs, approved answers, outbound permissions, and integration with existing systems.
Pricing: https://decagon.ai/
- [Read Decagon profile](https://trutool.co/tools/decagon): Read Decagon profile

### Twig
Sera is your AI front desk. She answers every call, chat and text, even when you're busy or closed, and books the appointment. 15-day free trial, no credit card.
Best fit: People and teams evaluating ai sales & support for a specific workflow.
- Appointment workflows
- Editing
Before you choose: Test a representative task, inspect outputs, and confirm integrations, permissions, data handling, licensing, and current costs.
Pricing: https://www.twig.so/pricing
- [Read Twig profile](https://trutool.co/tools/twig): Read Twig profile