# Chatwoot vs Gorgias — Fit & Features

Canonical: https://trutool.co/compare/chatwoot-vs-gorgias
Author: Sandeep (https://trutool.co/authors/sandeep)

Compare Chatwoot and Gorgias by use case, features, limitations, and evaluation questions.

## Compare fit, features, and limitations

### Chatwoot
Open-source customer support platform.
Best fit: Customer support and service teams considering Chatwoot for this job: Open-source customer support platform.
- Open-source customer support platform
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.chatwoot.com
- [Read Chatwoot profile](https://trutool.co/tools/chatwoot): Read Chatwoot profile

### Gorgias
Customer support for ecommerce.
Best fit: Customer support and service teams considering Gorgias for this job: Customer support for ecommerce.
- Customer support for ecommerce
Before you choose: Test ticket routing, response handoffs, customer context, service reporting, and knowledge quality in the exact plan you intend to use.
Pricing: https://www.gorgias.com
- [Read Gorgias profile](https://trutool.co/tools/gorgias): Read Gorgias profile